Your privacy is our priority. Learn how we protect your information.
At 24deliverii, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our delivery services.
1. Introduction
Welcome to 24deliverii's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our delivery and logistics services, including our website and mobile applications.
We are committed to protecting your privacy and ensuring the security of your personal data. This policy complies with global privacy standards and is designed to be transparent about our data practices.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us using the information provided at the end of this document.
2. Information We Collect
Personal Data
We collect the following personal information when you use our services:
Name and Contact Information: Full name, phone number, email address
Usage Analytics: Pages visited, features used, and interaction patterns
Technical Data: IP address, network information, and app performance data
Error Reports: Technical issues and app crashes to improve service quality
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery
Process and track your delivery orders
Coordinate pickup and delivery operations
Provide real-time tracking and status updates
Handle customer support and issue resolution
Communication
Send delivery confirmations and updates
Provide customer support and respond to inquiries
Notify you about service changes or important updates
Send security alerts and account notifications
Service Improvement
Analyze usage patterns to improve our services
Develop new features and functionality
Optimize delivery routes and service efficiency
Conduct research and analytics for business improvement
Marketing (With Your Consent)
Send promotional offers and special deals
Share news about new services and features
Provide personalized recommendations
You can opt-out of marketing communications at any time
Legal and Security
Comply with legal obligations and regulations
Prevent fraud and ensure service security
Investigate and resolve disputes
Protect our rights and the safety of our users
4. Sharing of Information
We may share your information in the following circumstances:
Service Partners
Delivery Agents: Share necessary delivery information with our delivery partners
Logistics Partners: Coordinate with transportation and warehousing partners
Payment Processors: Process payments through secure third-party payment services
Legal Requirements
Comply with court orders or legal requests
Respond to government investigations
Protect against fraud or security threats
Enforce our terms of service and policies
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Important: We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for advertising or marketing purposes. Your privacy is not for sale.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Active Accounts: We retain your data while your account is active and for a reasonable period after
Delivery Records: Delivery information is kept for 7 years for business and legal purposes
Financial Data: Payment and transaction records are retained for 7 years for tax and audit purposes
Marketing Data: Marketing preferences are retained until you opt-out or request deletion
Analytics Data: Aggregated usage data may be retained indefinitely for business analysis
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
6. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
Encryption of data in transit and at rest
Secure servers and cloud infrastructure
Regular security audits and vulnerability assessments
Multi-factor authentication for account access
Organizational Measures
Employee training on data protection and privacy
Access controls and role-based permissions
Regular backup and disaster recovery procedures
Incident response and breach notification protocols
Third-Party Security
We carefully select and monitor third-party service providers who handle your data, ensuring they maintain appropriate security standards.
7. Your Rights
You have the following rights regarding your personal information:
Access and Control
Access: Request a copy of your personal data
Update: Correct or update your information
Delete: Request deletion of your data (subject to legal requirements)
Portability: Request a copy of your data in a portable format
Marketing Preferences
Opt-out of marketing communications at any time
Unsubscribe from email newsletters
Control push notification preferences
Manage your communication preferences in your account settings
Location Services
Control location permissions in your device settings
Disable location tracking at any time
Request deletion of location history
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website and mobile applications.
For detailed information about our use of cookies and tracking technologies, please see our separate Cookie Policy.
You can control cookie preferences through your browser settings and our cookie consent management tools.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
Update the "Last Updated" date at the bottom of this policy
Notify you of significant changes via email or in-app notifications
Post the updated policy on our website and mobile applications
Provide advance notice for material changes that affect your rights
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: