Customer Support

We're here to help you every step of the way.

Need help? You're in the right place. Our dedicated support team is ready to assist you with any questions or concerns about your delivery.

Support Hours

We're here to help 7 days a week

8:00 AM – 8:00 PM (WAT)

Quick Response
Secure Support
Expert Team

How to Reach Us

Choose the most convenient way to get in touch. We're here to help!

WhatsApp

+234 906 644 0448

Fastest way to get help. We aim to reply within 30 minutes.

RecommendedContact Now

Phone Call

+234 906 644 0448

Speak directly with our support team during business hours.

DirectContact Now

Email

support@24deliverii.com

Send us a detailed message. We reply within 12 hours.

DetailedContact Now

Social Media

@24deliverii

Message us on Instagram, Facebook, or Twitter for quick help.

Social

Prefer to fill out a form? Visit our Contact Us page.

Common Support Topics

Find quick answers to the most frequently asked questions and common issues.

Tracking Your Order

High

Need to know where your package is? We'll help you track it in real-time and provide updates on delivery status.

Delivery Delays or Issues

High

Experiencing a delay or problem with your delivery? We'll investigate and resolve it quickly.

Update Delivery Address

Medium

Need to change your delivery address or contact information? We can help you update your details.

Refunds & Credits

Medium

Requesting a refund or credit? We'll review your case and process it according to our policies.

Pricing & Express Delivery

Low

Questions about our pricing structure or express delivery options? We'll explain everything clearly.

Bulk Orders & Partnerships

Low

Interested in bulk delivery, warehousing, or partnership opportunities? Let's discuss your needs.

Response Times

WhatsApp

Within 30 minutes

Phone Calls

Immediate during business hours

Email

Within 12 hours

Social Media

Within 2-4 hours

Escalation Support

Issue Not Resolved?

If your issue hasn't been resolved within 24 hours, please message us directly on WhatsApp with the subject line:

URGENT

This will ensure your case gets immediate attention from our senior support team.

Still Need Help?

Don't see your issue listed above? No problem is too small. We're always happy to assist — because every delivery matters.