Please read these terms carefully before using our services.
These Terms of Service govern your use of 24deliverii's delivery and logistics services. By using our platform, you agree to be bound by these terms and our policies.
1. Introduction
Welcome to 24deliverii. These Terms of Service ("Terms") constitute a legally binding agreement between you and 24deliverii ("we," "us," or "our") regarding your use of our delivery and logistics services, including our website, mobile application, and related services (collectively, the "Service").
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
2. Definitions
"Service" refers to 24deliverii's delivery and logistics platform, including our website, mobile application, and all related services.
"User," "You," "Your" refers to any individual or entity using our Service.
"We," "Us," "Our" refers to 24deliverii and its affiliates.
"Package" refers to any item or items being delivered through our Service.
"Delivery" refers to the transportation and delivery of packages from pickup location to destination.
3. Eligibility
To use our Service, you must:
Be at least 18 years old or have parental/guardian consent
Have the legal capacity to enter into binding agreements
Provide accurate and complete information when creating an account
Comply with all applicable laws and regulations
Not be located in a jurisdiction where our Service is prohibited
4. User Responsibilities
As a user of our Service, you agree to:
Provide accurate and complete information for all deliveries
Ensure packages are properly packaged and labeled
Be available at the specified pickup and delivery times
Pay all applicable fees and charges
Not ship prohibited items (see Section 8)
Maintain the security of your account credentials
Report any issues or concerns promptly
Comply with all applicable laws and regulations
5. Service Scope
Our Service includes:
Standard delivery services across Nigeria
Express and same-day delivery options
Bulk delivery services for businesses
Warehousing and storage solutions
Real-time package tracking
Custom delivery scheduling
Service Limitations: We reserve the right to refuse service for any reason, including but not limited to safety concerns, legal restrictions, or operational limitations. Service availability may vary by location and time.
6. Pricing and Payments
Our pricing is dynamic and based on several factors:
Distance: Delivery fees increase with distance
Weight: Heavier packages incur additional charges
Fragility: Special handling for delicate items
Urgency: Express and same-day delivery premiums
Volume: Bulk delivery discounts available
Payment Terms: All fees must be paid in advance. We accept various payment methods including mobile money, bank transfers, and cash payments. Prices are subject to change with notice.
7. Delivery Terms
Pickup
Packages must be ready for pickup at the scheduled time
Proper packaging and labeling are required
Recipient must be available or provide alternative arrangements
Delivery Attempts
We will attempt delivery up to 3 times
Failed deliveries may incur additional charges
Packages may be returned to sender after failed attempts
Delays
Delivery times are estimates. Delays may occur due to weather, traffic, customs, or other circumstances beyond our control. We will communicate any significant delays promptly.
8. Prohibited Items
The following items are strictly prohibited from being shipped through our Service:
Illegal Items
Contraband or illegal substances
Counterfeit goods
Stolen property
Weapons and ammunition
Hazardous Materials
Explosives and fireworks
Flammable liquids and gases
Toxic or infectious substances
Radioactive materials
Consequences: Shipping prohibited items may result in immediate account termination, legal action, and reporting to authorities.
9. Limitation of Liability
To the maximum extent permitted by law, 24deliverii's liability is limited as follows:
Late Deliveries: We are not liable for delays due to circumstances beyond our control
Lost or Damaged Items: Liability is limited to the declared value of the package
User Errors: We are not responsible for incorrect addresses or packaging
Natural Events: No liability for delays or damage due to natural disasters
Indirect Damages: We are not liable for consequential or indirect damages
Maximum Liability: Our total liability shall not exceed the amount paid for the specific delivery service.
10. Account Management
You are responsible for:
Maintaining the security of your account credentials
All activities conducted through your account
Keeping your contact information up to date
Notifying us immediately of any unauthorized use
Account Misuse: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.
11. Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website or mobile application.
Notification: We will notify users of significant changes via email, SMS, or in-app notifications. Continued use of our Service after changes constitutes acceptance of the modified Terms.
12. Termination
We may terminate or suspend your account immediately, without prior notice, for:
Violation of these Terms
Fraudulent or illegal activities
Non-payment of fees
Abuse of our Service
Any other reason at our sole discretion
Effect of Termination: Upon termination, your right to use our Service ceases immediately. Outstanding fees remain due and payable.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or our Service shall be subject to the exclusive jurisdiction of the courts of Nigeria.